We supply hampers throughout the year, but orders for delivery before Christmas and the New Year should be placed by the first Friday in December. After this date, please contact us so that we can confirm availability. Whilst faxed or e-mailed orders are appreciated for early advice, where individual addresses and/or cards, messages etc. are to be included, complete details, including full postcodes, should be posted. Any later amendments cannot be guaranteed to be effected.

Please ensure that your intended recipients will accept delivery up to and including Christmas Eve. We will not accept responsibility for delays and any subsequent costs arising from the inaccuracy of delivery addresses. When a specific delivery date is requested and the goods are despatched on the respective scheduled service, we accept no responsibility for any delays due to the carriers or customers’ booking-in procedures. In any event neither party shall be liable for damages or have the right to terminate an agreement for any delay or default caused by conditions beyond its control, i.e. "Force Majeure". This applies to any failure or delay in performance caused by effects beyond that party's reasonable control and occuring without its fault or negligence, including, without limitation, failure of suppliers, subcontractors, and carriers, to substantially meet their performance obligations provided that, as a condition of nonliability, the party experiencing the difficulty shall give the other prompt notice with details following the occurence of the cause relied upon. Dates by which performance obligations are scheduled to be met will be extended for a period of time equal to the time lost due to any delay so caused.

Every possible effort will be made to ensure that the goods supplied are those described.  However, in the event of any not being available, we reserve the right to substitute with similar items of equivalent or better value. Payment must be made with the order unless the customer has an approved account. All goods remain our property until full payment is received. Samples will be invoiced if not returned to us within 28 days, however, any fresh foods will always be invoiced.

Prices shown will be maintained for as long as possible. Should any products or packaging costs increase, we reserve the right to refer to the customer and either increase the price or offer alternatives at the original cost. VAT will be charged at the current rate at the date of invoice. All consignments are fully insured. Claims for breakages or other damage must be made in writing, within three days of receipt, quoting the information on the delivery label.

If the recipient signed that the consignment was received in good condition, then for any claim to be considered, we must be notified of the loss or damage by 12 noon on the next working day after delivery. The damaged goods will be replaced and postage refunded provided that they are returned to us. Claims for non-delivery must be made within 14 days from the despatch.

We reserve the right to use copies of any personalised items i.e luggage labels, wooden lids, corkscrews etc, in subsequent advertising and marketing material.

With brochures only printed annually, corrections, omissions and essential changes to either the contents or prices will be detailed on our website www.whiteandwilson.com The range, products, inventories and prices updated and published therein will, unless otherwise agreed, be the ones delivered and invoiced.

All business is undertaken subject to the terms stated here and in any relevant correspondence.